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Privacy Policy

This privacy notice tells you what to expect when Enigma Climbing Products collects personal information. It applies to information we collect about:

  • visitors to our websites;
  • people who use our services, eg who subscribe to our newsletter or purchase a product from us;
  1. What personal data we collect
  2. How long we hold your personal data for
  3. Who has access to this personal data
  4. Which third parties have access to the data on my website?
  5. What happens when you visit this website
  6. Access to your personal information
  7. Changes to this privacy notice
  8. How to contact us

When you fill out a contact form
We collect your name, email address, company name and your enquiry so that we can contact you in future.

2. How long we hold your personal data for

When you fill out a contact form
We keep your submission in our database for 28 days as a backup whilst we deal with your enquiry. Your submission is also emailed through to our team. 

3. Who has access to this personal data

We do not sell, trade, or transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

4. Which third parties have access to the data on my website?

To support delivery of our services, we engage third party data processors (‘Sub-processors’) which in turn also have access to certain personal data. This section provides important information about the identity, location and role of each sub-processor.

Prior to engaging any third party sub-processor, we perform diligence to evaluate their privacy, security and confidentiality practices, with the purpose of establishing their compliance with all UK and EU data & privacy law.

enigmaclimbingproducts.co.uk currently uses the following sub-processors to help with general management of this website:

Ink & Water Limited
Unit F10
Globe Works
Penistone Road
Sheffield S6 3AE

View Ink & Water’s Privacy Policy

5. What happens when you visit this website

When someone visits enigmaclimbingproducts.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. 

This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Our Use of cookies
You can read more about how we use cookies on our COOKIE POLICY PAGE.

Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

6. Access to Your personal information

Enigma Climbing Products tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request to Enigma Climbing Products for any personal information we may hold you need to put the request in writing to the address provided below.

If we do hold information about you, you can ask us to correct any mistakes by writing to the address provided below.

7. Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 4/4/24.

8. How to contact us

If you want to request information about our privacy policy you can email us at: info@enigmaclimbingproducts.co.uk